Sr Gold Ex is a New Zealand family-operated precious-metal buyer based in central Auckland. For more than 15 years, the business has helped customers sell gold, silver, platinum and other precious-metal items through a service focused on clear valuations, privacy and convenience.

Customers can choose between in-person and courier-based selling options, with clear communication throughout the process. Sr Gold Ex also focuses on confidential handling, professional testing, market-informed offers and a no-pressure approach to selling.

Sr Gold Ex states that its standard selling process is free from the time your items are submitted through to payment, with no hidden processing or transaction fees.

You can choose the option that works best for you:

• Request an Sr Gold Ex courier pack.
• Book a visit to the Auckland office.
• Send your items using your own tracked courier service.

Once your items arrive, they are assessed and a purchase offer is provided for you to consider.

Several factors are considered when assessing an item, including:

• The total precious-metal weight.
• The purity of the gold or silver.
• The quantity of recoverable precious metal.
• Relevant market prices at the time of valuation.

After testing is completed, you receive an offer and can decide whether or not you would like to proceed.

Precious-metal values can move with international markets and the NZD/USD exchange rate. If you have jewellery or precious-metal items you no longer use, you may choose to convert them into funds rather than keep them stored away.

Sr Gold Ex considers a range of precious-metal items, including:

• Gold jewellery and scrap gold.
• Platinum and palladium.
• Gold and silver coins.
• Gold and silver bullion.
• Precious-metal bars.
• Other suitable precious-metal items.

Items can often still be assessed even if they are old, damaged or broken.

Sr Gold Ex generally purchases the precious-metal content rather than the gemstones or diamonds. Where practical, stones may be removed and returned to you if requested. It is best to discuss this with the team before completing the valuation.

Yes. You can arrange an appointment at the Auckland office for a private face-to-face valuation. Contacting the team before visiting helps ensure someone is available to assist you and prepare for your assessment.

You can request a courier pack through the website and follow the instructions supplied with it. After your items arrive, they are tested and valued before an offer is provided.

If you accept the offer, payment is arranged to your nominated account. If you decline, Sr Gold Ex states that your items can be securely returned without charge.

That is fine. Sr Gold Ex can test the item to determine whether it contains precious metal and assess its potential value. The company states that this assessment is provided without charge.

Sr Gold Ex states that its courier packs are covered through a third-party insurer while items are being transported, providing additional protection during the delivery process.

The spot price is the international market price of one troy ounce of gold at a particular point in time. It can change throughout the day.

Movements may be influenced by factors such as global markets, currency exchange rates, economic conditions, international events and investor sentiment.

Some items are generally outside the standard buying service, including:

• Loose diamonds and gemstones.
• Gold-plated jewellery.
• Silver jewellery.
• Plated cutlery and silverware.
• Most gold-plated watches.
• Items with no precious-metal content.

If you have something unusual, contact the team before sending it.

Different items may require different testing methods. Depending on the piece, Sr Gold Ex may use:

• XRF testing.
• Ultrasound testing.
• Acid testing.
• Scientific measurement equipment.
• Melt and assay testing where appropriate.

The aim is to determine precious-metal content as accurately as possible before an offer is made.

Sellers are required to complete identity verification. For an in-person transaction, a current government-issued photo ID such as a passport or driver's licence can be used.

For courier transactions, Sr Gold Ex instructs customers to provide a verified copy of their photo ID completed by an authorised person before it is included with the courier pack.

Paid street parking and commercial parking facilities are available near the Auckland location. The team can provide parking guidance when your appointment is arranged.

As part of the transaction and identity-verification process, Sr Gold Ex may request:

• Your full name.
• Your residential address.
• Your date of birth.
• Your phone number.
• A government-issued photo ID.